Direct Mail Marketers Get Gifts from USPS

The United States Postal Service just experienced what it projected as its busiest day of 2015. Of course in the weeks leading up to Christmas, the post office is on the minds of many as they await the delivery of gifts purchased online and from catalogs. This year, in addition to an ever-growing quantity of mail-order purchases, the USPS is also delivering some interesting gifts to direct mail marketers.

Although it is only available as a pilot in certain New York City ZIP Codes, the USPS has rolled out what it is calling the Informed Delivery app. App users will be able to see images of their mail each day before it arrives in their mailboxes. For now, the app uses the basic black-and-white photos the USPS captures of the front of every letter it handles.

However, according to a recent article in Direct Marketing News, services could be expanded. One of the possibilities mentioned is a value-added service where direct mail marketers can have links placed in the photos of their mail that the recipient can click. In the near term, the article cites the ability for recipients to see the mail that is intended to reach them before someone else in the household disregards it as unimportant. During an earlier, smaller test of the service, response rates to direct mail were said to be nearly twelve times higher among app users compared to non-users.

On broader scale, the USPS has also planned promotions for direct mail marketers in the coming calendar year. Building upon the promotions it offered in 2015, the 2016 plan includes incentives for the use of advanced printing technologies as well as crossovers between print and digital.

In the Tactile, Sensory and Interactive Mailpiece Engagement promotion, the USPS will offer a postage discount for registered marketers employing innovative use of advanced printing techniques. Techniques including specialty inks, sensory elements, textured papers, folds, die cuts and other elements can be interacted with and manipulated by the recipient.

As part of the Emerging and Advanced Technology/Video in Print promotion, mailers incorporating Near Field Communication (NFC), Augmented Reality (AR), or integrated video in their mailpiece can earn an upfront postage discount of 2%. In addition, mailers will be able to receive the same discount for A-B testing of response rates between versions with and without the advanced technologies.

Aside from a nice discount, what does this mean for organizations that rely on direct mail for marketing communication? For one it provides a strong sense of encouragement for marketers, designers and print buyers to think outside of the box. Additionally, it further proves that print is not only adaptable to today’s digital society, but that it actually helps drive it. As the demands and expectations placed on printed marketing communications become more complex, so do the specifications, schedules, files and production needs that bring them to fruition. Managing all of this is no simple task. It requires the flexibility, power and know-how that only specialty training and purpose-built tools can provide. It’s another page in a long history of print leading the way in graphic communication innovation and one that those of us dedicated to it are excited to turn.

Direct Mail Marketers Get Gifts from USPS

Print - The Unsung Touchpoint of Selling

Selling is not a simple process. It takes a complex skill set that includes the ability to:

• Understand and connect with different personalities


• Identify problems and present solutions


• Use persuasion to form opinions and drive decisions


• Uncover and process detailed prospect and client information


• Manage and track actions and time with precision

Sellers must be great researchers, information processors, producers and also great communicators. Yet there seems to be a lot of emphasis on helping sellers on the first three and not so much on being great communicators. For example, there is much discussion about resources that provide access to data for research and tools for customer relationship management (CRM). However, the tool that helps sellers communicate ideas that impact buying decisions is rarely given emphasis. Sellers can be research pros, information processing dynamos and Johnny-on-the-spot when it comes to taking actions. However, without materials to help them connect, solve, persuade and drive decisions – in other words communicate – success can be hard to come by. As a marketing communications professional who has worked closely with sales teams for a good portion of my career, I find myself asking why communication materials are not managed with the same emphasis as other sales tools?

Perhaps it’s because in many organizations there is a division of power? Marketers are the creators – they make the communication aids. Sellers are the executors – they deliver the communication aids that are available to them. Therefore emphasis in the sales process is placed on execution. Maybe it’s that while research, time and progress are fairly universal commodities, communication aids are highly specific and custom-made? Providing access to data and information can be done on a nearly global scale. The same goes for building solutions to help with time, contact and productivity management. But the organization itself has to make communication aids to fit its own needs and purposes.

Regardless of the reason, an organization’s printed collateral material is an important sales tool to persuade and impact the buying decision. Because of the physical nature of graphic communication materials, they’re often the only chance a prospect has to get their hands on the brand. They are the true touchpoint in the sales process. Print is the junction where sales, marketing, branding and the target audience come together physically as one. For this reason printed communications are deserving of the spotlight that they never seem to get.

Organizations readily invest in specialty CRM and research tools for their sales teams. But they manage, source and execute materials that directly impact buying decisions with improvised spreadsheets, notes, email and phone calls. At best, sales collateral purchases are shoehorned into general-purpose procurement and enterprise resource planning solutions. None of these tools are built for the procurement of custom-specified and produced printed materials. Now is the time to start using the right tool for the job of producing printed communication materials that are critical to sales success.

Print - The Unsung Touchpoint of Selling

eLynxx Solutions to Provide Software for U.S. Chamber

eLynxx Solutions, provider of cloud software for sourcing and management of direct mail, point of purchase, marketing, publications and all other print has entered into an agreement with the U.S. Chamber of Commerce. to provide the company’s eLynxx software to help manage and execute projects involving custom printed materials.

Mike Jackson, Chief Executive Officer at eLynxx Solutions said the company looks forward to having the U.S. Chamber as a valued client. “eLynxx software helps print buyers across America work more effectively by facilitating direct relationships with their own trusted vendors” he stated. “It’s a great honor to have our software chosen by an organization that stands up for American enterprise like the U.S. Chamber. We are confident that the U.S. Chamber will benefit from cost savings and gains in efficiency.”

The U.S. Chamber of Commerce is the world’s largest business federation representing the interests of more than 3 million businesses of all sizes, sectors, and regions, as well as state and local chambers and industry associations.

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View the press release on PRWeb

eLynxx Solutions to Provide Software for U.S. Chamber

Survey Says...Procurement Execs Unhappy with Insight from Data

Here at eLynxx Solutions we’re pretty big on data. After all, eLynxx software captures, records and reports on every task, step, action and transaction that is part of the management and procurement of the client’s print projects. Of course the ability to gain all of the insight that the data provides is one of the many things clients tell us they love about eLynxx.

That sentiment, apparently, is not common outside of the realm of organizations using eLynxx for print procurement.

An article published by our friends over at Supply and Demand Chain Executive Magazine cites a Consero Group survey of chief procurement officers performed in July. According to that survey 84 percent of the respondents claim to be unsatisfied with the level of insight they get from their organizations’ data. Spend visibility was reported as the metric most effective by a majority of the respondents. A larger majority, however, reported that they believe metrics used to evaluate procurement functions drive the wrong behavior.

At least we know that our focus on transparency, data and reporting have paid off!

Check out the article at sdcexec.com.

Survey Says...Procurement Execs Unhappy with Insight from Data

6 Reasons Why Business Process Outsourcing is Dead

A decade and a half ago business pundits in the marketing procurement area hailed it as a savior. Business process outsourcing – or contracting the operations and responsibilities of marketing procurement to third-party service providers – promised cost savings that would increase a company’s flexibility. According to these pundits, business process outsourcing provides some advantages that can increase flexibility. It helps transform fixed costs into variable costs. It allows more focus on core competencies. It increases speed in certain processes by removing them from within the organization’s bureaucracy.

Business process outsourcing is not, however, without its downside. As the business environment has changed over the past fifteen years so have many organizations’ views and values of flexibility. This has brought to light issues that work against the advantages of business process outsourcing. Even Wikipedia notes that service issues, unclear contracts, changing requirements and unforeseen charges, coupled with dependance on the business process outsourcer (BPO), actually reduces flexibility.

With that in mind, the only conclusion is BPO is dead and here are six reasons why.

1. It’s Too Expensive

BPOs charge fees for their services and markup what they procure to make a profit. As organizations demand more from their BPOs, those fees and markups increase negating the promise of flexibility-enabling cost savings. As an example, a review of InnerWorkings’ 2014 financials indicate revenue of $1,000,133,000 and gross profit of $229,459,000. This surplus accounts for a 22.9% excess companies paid beyond the actual cost of the printed marketing materials.

Businesses seeking more than the ability to off-load work to someone else can save more without the BPO interfering as a middleman.

2. It Takes Control Away

At first the idea of making supporting operations someone else’s problem sounds inviting. Then something goes wrong that makes an impact on core functions and the control that was given away is sorely missed.

When an organization has control over all of its operations potential issues can be caught before they impact core functions. Just ask any marketing department.

3. It Blocks Transparency

Giving up control also means giving up transparency into details that are critical to planning and budgeting for resources, projects and strategies. Without transparency, efficiency stagnates, reliance on outsiders is compounded and flexibility suffers.

With the help of software built for the operation at hand, organizations ensure transparency, achieve efficiency and become more flexible on their own.

4. It Impacts Quality and Service

While a BPO may not set out to reduce quality, its idea of what constitutes the best quality and level of service probably differs from yours. Giving up control also means giving up your definition of quality and service levels.

Operations responsible for the production of marketing materials critical to an organization’s image are better served when control remains within the organization. Creative cannot communicate clearly its ideas to the marketing manufacturer through a middleman. Its like the children’s game of whisper in my ear and I’ll whisper into someone else’s ear, and guess what was originally said.

5. It Stands Between the Organization and Its Vendors

When an organization uses a middleman like a BPO there is no direct relationship with vendors, resulting in goods and services produced with little interest or knowledge in who will use them or how they will be used.

While vendor relationships require careful monitoring and management, the synergy between organization and vendor is often valuable to the outcome of a project.

6. It Puts the Organization at the Mercy of Another

By using tools built for automated communication, process optimization, establishing accountability, gaining full transparency and instant reporting, an organization can gain flexibility while not being beholden to a third party for results.

Business Process Outsourcing is Dead – Software Tools are Alive

Some think that business process outsourcing is a way to minimize marketing procurement operations in order to focus more resources on core operations. Unfortunately, experience can prove otherwise.

Marketing initiatives can only be optimized when marketing procurement remains in charge, gains full transparency into projects, works with trusted and proven vendors, and has control over the dollars that would better be spent on improved marketing initiatives. By obtaining powerful software tools to support marketing procurement, efficiency improves, costs go down and more market reach can be obtained for the same or less market spend.

Marketing procurement has one goal and that is to produce the best marketing possible within budget. BPOs also have a goal which is to maximize their brokerage fees.

6 Reasons Why Business Process Outsourcing is Dead

What Do Golf and Print Buying Have in Common? It"s Not Funny Plaid Pants!

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I started playing golf at the age of 8 when my uncle gave me a set of junior clubs that my cousins had outgrown. They were right handed clubs which presented my first of many challenges to come with this game. You see, I was left handed. But I was determined to play with my older cousins so I learned to swing from the opposite side of the ball with those four old clubs.

Not everyone had to go to the extreme of learning to play from the opposite side but in those days but we did all share one challenge when it came to golf equipment. Our choice of club manufacturers then was quite limited but the bigger challenge was that regardless of one’s height, strength, or swing characteristics, most everyone was forced to play with the same clubs – clubs designed to fit the average player’s characteristics were sold off the shelf in the sporting goods section of your local department stores. Since no one is exactly average, that meant that we all had to compensate for the differences between our one-of-a-kind swing and the general purpose equipment that was available.

Today golfers of all skill levels have more equipment choices than ever. Between manufacturer, head design, lie and loft angle, shaft type and length, and grip options, there are literally thousands of combinations available to players. And thanks to modern club fitting technology, golfers have the ability to get custom clubs that are purpose built to fit their needs and swing characteristics. This allows golfers to get better results using their own unique swing rather than compensating their swing to accommodate Ill-fitted equipment. It’s truly revolutionized the game for amateurs and pros alike.

When it comes to buying custom printed marketing materials, the scenario that organizations face is a lot like my introduction to golf. They’re forced to use general purpose procurement tools that were designed to fit any organization’s average procurement needs, namely applying to buying inventoried, off the shelf goods rather than custom printed materials. And just as I had to make manual adjustments – first learning to swing right handed and later having to play with one size fits all clubs, these organizations have to compensate for the shortcomings of general purpose tools. This usually means developing a collection of spreadsheets to manage project specifications and schedules, and loosely tying all the stakeholders together with a maze of emails and phone calls.

If only there were purpose-built software made for print buying that could be custom fit to meet each organization’s unique characteristics and needs.

Well, fortunately for print buyers, there is. eLynxx software is purpose-built to deal with all the complexities associated with print buying. Our software enables collaboration across all your stakeholders on one platform. And just like custom fit golf clubs, eLynxx software is configured to specifically fit your organization’s unique characteristics and combination of people, process and vendors.

Stop compensating for the ill-fit of your print buying tools with spreadsheets and email. Whether you’re a print buying pro or amateur, you’ll benefit from eLynxx software. Give us a call to find out more about how purpose-built, custom configured eLynxx software can help you get better results and lower your print buying handicap.

What Do Golf and Print Buying Have in Common? It"s Not Funny Plaid Pants!

Healthcare Insurance Sector Averages Savings of Over 32% in the Past Two Quarters Using eLynxx Software

eLynxx Solutions, provider of software for sourcing and managing print has released data showing marketing and communication material savings of over 32% among its clients in the healthcare insurance sector over the past two quarters. This savings continues a trend for this sector.

Staying connected with both customers and service providers is critical to organizations in the healthcare insurance sector. Because of the highly regulated, personal and official nature of information in the healthcare insurance space, print remains a primary channel of communication. At the same time, especially in such a dynamic and competitive industry, there is always pressure to control cost and achieve better results that often leads to decisions that impact critical operations and materials. For 40 years, companies have turned to eLynxx Solutions to maximize efficiency, reduce costs and achieve better results from their marketing and communication materials.

“Healthcare insurance companies rely heavily on printed communication such as direct mail,” said Mike Jackson, chief executive officer of eLynxx Solutions. “These communications are often quite complex, involving not only personalization but requiring a high measure of security because of sensitive personally identifiable information. Such needs can add substantially to the cost of a campaign. Reducing the per-unit cost of printed communication materials and increasing the efficiency with which they are managed makes a positive impact on a healthcare insurer’s bottom line.” That is why leaders in the healthcare insurance sector turn to eLynxx Solutions. Purpose-built for the sourcing and management of direct mail, marketing and print communication materials, eLynxx software provides the highest possible level of efficiency and coordination. Combined with an exclusive patented sourcing method, eLynxx users from across all business sectors regularly achieve per-unit cost savings of up to 40% on all kinds of custom printed materials while increasing efficiency by an average of 53%.

“eLynxx Solutions is pleased to have been able to save its healthcare insurance clients an average of 32.15% in the past two quarters. This level of savings continues a trend of eLynxx Solutions clients in this sector achieving average annual savings of over 31%.” Jackson noted. Naturally, the efficiency and savings achieved through eLynxx is not limited to those in the healthcare insurance industry.

eLynxx Solutions helps organizations in the education, financial, manufacturing, heavy equipment, building products, technology, non-profit association and shipping and logistics sectors as well. eLynxx Solutions takes an approach of helping organizations extend their capabilities to get better results from a traditionally hard-to-control area of operational spending. With other approaches there is always some level of sacrifice. With the eLynxx approach organizations achieve the best possible price, quality and service on custom-printed materials while retaining control through their own people, processes and vendors.

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eLynxx Solutions has been providing innovative products and services for helping organizations manage projects and connect with vendors of custom-produced graphic communication, direct mail, marketing materials, publications, labeling, packaging and all things print since 1975. Born, raised and still located in Chambersburg, Pennsylvania along the east coast’s graphic communications corridor connecting Washington, DC, Baltimore, Philadelphia, Pittsburgh and New York City, today’s eLynxx Solutions is a leading innovator and provider of cloud software for the marketing supply chain. As a software boutique, eLynxx Solutions tailors its cloud software to fit the needs and requirements of its customers, providing the functionality of custom software with the economy of out-of-the-box solutions. eLynxx print procurement software empowers an organization’s people to work with their own vendors and strengthen their own processes to achieve better results. For more information regarding eLynxx software, please visit eLynxx.com.

Healthcare Insurance Sector Averages Savings of Over 32% in the Past Two Quarters Using eLynxx Software

Higher Education Institutions Consistently Save More Than 35% Through eLynxx

The pressure being faced by many colleges and universities to get their messages out while staying within ever decreasing budgets is enormous. To survive many institutions have had to search for ways to increase efficiency without sacrifice of quality and on-time delivery, gain more marketing coverage for the same marketing spend, bring full transparency and instant reporting, substantiate compliance with minority, woman owned, small disadvantaged and other important initiatives, and improve control over their own people, processes and vendors.

This is not easily accomplished in an environment consisting of semi-autonomous operating units – like administrative, educational departments, athletics, alumnae affairs, student and staff recruitment, placement, marketing and communications, foundation, entertainment, student affairs, etc. Each operating unit has its own constituency, processes and trusted vendors. Yet there is also a need for centralized policy making, reporting and shared experiences.

Yet, during the first half of 2014, the higher education sector experienced a 36.11% savings on their print related spend through the deployment and adoption of eLynxx software. And these same institutions were also able to reach their parallel operational goals.

According to Mike Jackson, chief executive officer of eLynxx Solutions, “The eLynxx purpose-built software works well in a decentralized semi-autonomous environment where centralized policy making, reporting and transparency are highly regarded. The eLynxx software readily adapts to the specific needs, requirements and processes of its users.” Jackson continued, “only eLynxx provides centralized reporting, financial insight and sharing of resources at the institutional level without disrupting autonomy, people, processes and vendors at the departmental level.” Combined with an exclusive patented competitive sourcing method, eLynxx users across all business sectors regularly achieve per-unit cost savings of 20% to 40% on all kinds of custom printed materials.

Besides higher education, eLynxx Solutions also helps organizations in the non-profit, financial, manufacturing, heavy equipment, building products, logistics and shipping, grocery, insurance, medical, retail and technology sectors. Helping organizations extend their capabilities to get better results from a traditionally hard-to-control area of operational spending has been the primary focus of eLynxx Solutions since 1975. Other approaches always require some level of sacrifice. With the eLynxx approach organizations achieve the best possible price, quality and service on custom-printed materials while retaining control through their own people, processes and vendors.

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eLynxx Solutions has been providing innovative products and services for helping organizations manage projects and connect with vendors of custom-produced graphic communication, direct mail, marketing materials, publications, labeling, packaging and all things print since 1975. Born, raised and still located in Chambersburg, Pennsylvania along the east coast’s graphic communications corridor connecting Washington, DC, Baltimore, Philadelphia, Pittsburgh and New York City, today’s eLynxx Solutions is a leading innovator and provider of project management software for the marketing supply chain. As a software boutique, eLynxx Solutions tailors its cloud software and services to fit the needs and requirements of its customers, providing the functionality of custom software with the economy of out-of-the-box solutions. eLynxx project management software empowers an organization’s people to work with their own vendors and strengthen their own processes to achieve better results. For more information regarding eLynxx Solutions, please visit eLynxx.com.

Higher Education Institutions Consistently Save More Than 35% Through eLynxx

Supply Chain Management from the Vendor’s Point of View

The sales approach in the print industry tends to be kind of old-school. It’s often product centric versus service, capability and capacity centric. When a vendor sells based on product they may have to find alternatives to preferred materials or processes to get the job done at a given price point. When a vendor sells based on service; efficiency, strategy and satisfying your on-going needs is much more valuable than simply getting jobs done at the right price. The service approach is one that is much more in tune with achieving better results through a strong, well-coordinated marketing supply chain. It is also an approach that vendors are beginning to recognize as mutually beneficial. That’s good news for you!

A recent article by Jennifer Matt in the printing trade newsletter WhatTheyThink? discusses the need for this shift in buyer-vendor relationships. It also points out the importance of having strong coordination, the use of dedicated project management software and the need for transparent tracking. Take a few minutes and check out the original article. It’s an enlightening opportunity to see something so close to home through the eyes of the partners in our marketing supply chains.

Supply Chain Management from the Vendor’s Point of View